1. Timeframe for Refund Requests
- Customers may request a refund within 2 days (48 hours) of completion of the service.
- Refund requests made after this period may not be considered.
2. How to Request a Refund
To request a refund, customers must:
- Contact Ride N Care via:
- 📞 Phone: 8069409289
- 📧 Email: ridencareinfo@gmail.com
- Provide:
- Booking ID
- Service details
- Clear reason for the refund request
- Our support team will review the request and respond accordingly.
3. Refund Approval & Assessment
- Refunds are issued only after proper evaluation of:
- Service quality
- Nature of complaint
- Technician report
- Additional inspection (if required)
- Ride N Care reserves the sole right to approve or reject refund requests.
4. Mode of Refund
- Refunds will be processed to the original payment method used during booking:
- UPI
- Debit/Credit Card
- Net Banking
- Wallets
- Refund processing time: 5–7 business days
5. Refund Limitations
Refunds may be:
- ✅ Full
- ✅ Partial
- ❌ Denied
Depending on:
- Type of service
- Service already performed
- Parts replaced
- Technician travel costs
- Customer negligence or misuse
- Repeat complaints without valid cause
6. Non-Refundable Situations
Refunds shall not be provided in cases including but not limited to:
- Incorrect issue reported by customer
- Pre-approved services after completion
- Delays caused by customer unavailability
- Damage due to external or accidental causes
- Services involving consumable parts unless defective
7. Policy Modifications
Ride N Care reserves the right to modify or update this Refund Policy at any time without prior notice.
8. Policy Effectiveness
This Refund Policy is effective from 12/13/2025 and replaces all previous refund-related terms.
