1. OBJECTIVE
This Policy outlines how Ride N Care collects, uses, processes, stores, and protects Personal Data of:
- Website & App visitors
- Customers booking vehicle services
- Partner service providers
- Users interacting through chat, call, or support
This Policy applies to all current and former users.
2. SCOPE & APPLICABILITY
2.1. This Policy applies to all Personal Data submitted voluntarily by Users with free, informed, and explicit consent.
2.2. This Policy is compliant with:
- Information Technology Act, 2000
- SPDI Rules, 2011
- Digital Personal Data Protection Act, 2023
2.3. Ride N Care reserves the right to update this Policy at any time.
3. INFORMATION WE COLLECT
A. PERSONAL INFORMATION
We may collect:
- Full Name
- Mobile Number
- Email Address
- Address
- Vehicle Details
- Payment Details
- Booking History
- Location Data
- Photos/video of vehicle (if required)
OTP-based login may be used for secure authentication.
B. NON-PERSONAL INFORMATION
We also collect:
- Device type
- Browser version
- IP address
- Operating system
- App usage data
- Cookies & tracking info
C. PAYMENT INFORMATION
- Payments are processed through secure third-party gateways
- Ride N Care does NOT store card or UPI data
- All transactions are encrypted using PCI-DSS Security Standards
4. CONSENT FOR DATA PROCESSING
4.1. Data is processed only after explicit user consent
4.2. Users may withdraw consent at any time
4.3. Users below 18 years are strictly prohibited from creating accounts
4.4. For users with disability, lawful guardian consent is required
5. PURPOSE OF DATA PROCESSING
Your data is used for:
✅ Vehicle service bookings
✅ Customer support
✅ Service status updates
✅ Payments, receipts & billing
✅ Promotional offers (with opt-out option)
✅ Fraud detection
✅ System improvements
✅ Legal compliance
✅ Service personalization
6. DISCLOSURE OF INFORMATION
We do NOT sell or rent user data.
We may share data with:
- Authorized service technicians
- Payment gateways
- Legal authorities when required
- IT & analytics partners
- Business partners (only when required for service)
7. DATA SECURITY MEASURES
✔ Password-protected user accounts
✔ SSL encryption (TLS 1.2)
✔ Secure servers
✔ Restricted internal access
✔ Two-factor authentication
✔ Regular security audits
Users are responsible for keeping their login credentials secure.
8. WITHDRAWAL OF CONSENT & ACCOUNT DELETION
You may request deletion of your account by contacting:
Upon request:
- Data will be erased unless legally required
- Booking history may be retained for statutory compliance
9. OBLIGATIONS OF RIDE N CARE (DATA FIDUCIARY)
- Maintain lawful data processing
- Protect against data breaches
- Delete data when no longer required
- Address grievances within reasonable time
- No unauthorized international data transfer
10. OBLIGATIONS OF DATA PRINCIPAL (USER)
You must:
- Provide accurate information
- Update changes promptly
- Avoid impersonation
- Not submit false complaints
- Follow all applicable laws
11. GRIEVANCE & DATA PROTECTION OFFICER
For data-related queries or complaints:
📧 ridencareinfo@gmail.com
📞 8069409289
12. THIRD-PARTY LINKS DISCLAIMER
Ride N Care is not responsible for third-party websites linked through our platform.
13. SEVERABILITY
If any provision of this Policy is declared invalid, the remaining provisions shall continue to remain in force.
14. DO NOT TRACK
Our website does not respond to browser “Do Not Track” signals.
15. GOVERNING LAW
This Policy shall be governed by the laws of India, with jurisdiction limited to:
📍 Bengaluru, Karnataka
